Your rights as a consumer.
Refund Policy for Skipbin.com
1. Introduction
We at Skipbin.com (“Skipbin DOTCOMPTY LTD”) are dedicated to providing exceptional services to our customers while ensuring compliance with the Australian Consumer Law(ACL).
This refund policy outlines how we handle refunds and returns in accordance with the ACL.
If you have specific questions regarding to our refund policy, please conduct us prior to booking a service.
2. Consumer Guarantees
The Australian Consumer Law (ACL)grants consumers certain rights and guarantees when purchasing goods and services. These guarantees include the right to receive servicesthat are performed with due care and skill and are fit for thespecified purpose.
If these guarantees are not met, consumers have
the right to seek remedies such as refunds.
3. Refund Eligibility
Cancellation Before Scheduled Delivery:
If a customer needs to cancel their skip bin service booking before the scheduled delivery date, they may be entitled to a full or partial refund, depending on the specific terms and conditions outlined in the booking agreement.
The refund amount could be influenced by factors like the timing of the cancellation and any costs already incurred by the company.
Optional Refund Particulars:
5 or More Days Notice: If you provide us with notice of cancellation five or more days before the scheduled delivery date, we will issue a full refund. A minor merchant fee of 3.8% of the total order amount will be deducted from the refund to cover transaction costs.
3-4 Days Notice:
With a notice of cancellation between three and four days before the scheduled delivery date, a cancellation fee of 10% of the total order amount will apply. This fee includes the merchant fee and helps us cover the administrative costs associated with processing your booking.
2 Days Notice:
For cancellations made with a two-day notice before the scheduled delivery date, we will refund the total order amount with a deduction of 20%. This deduction includes the merchant fee and accounts for the logistical arrangements that have been made for your booking.
1 Day Notice:
If you cancel your booking with only one day's notice before the scheduled delivery date, we will refund the total order amount with a deduction of 30%. This deduction includes the merchant fee and is designed to compensate for the operational and scheduling adjustments required due to the short notice.
Unforeseen Circumstances:
In-some cases, unforeseen circumstances beyond the customer's or company's control might lead to a refund. For example, if extreme weather conditions prevent the safe delivery and use of the skip bin,a refund may be appropriate without a fee.
Cancellation After Scheduled Delivery:
If a customer decides to cancel the skip bin service after the scheduled delivery date, the refund amount may be adjusted based on factors such as the time of cancellation, the state of the service provided, and any costs the company has already incurred.
Please note that the merchant fee covers payment processing costs and is applied to all refund scenarios.
Non-Delivery or Non-Performance:
If the company enlisted to provide the service fails to deliver the skip bin service as agreed upon in the booking, such as not delivering the skip bin or not providing the agreed-upon bin size, the customer may be entitled to a refund upon a review of the situation.
3.1 Service Quality:
We are committed to delivering skipbin services that meet or exceed your expectations.
If you are dissatisfied with the quality of our service and believe it does not meet the guarantees set forth by the ACL, you may be eligible for a refund.
3.2 Cancellation of Services
If you need to cancel a skip bin service booking, you may be entitled to a refund under the following conditions:
If you cancel the service before the scheduled delivery date, you may receive a full or partial refund, depending on the circumstances.
If you cancel the service after the scheduled delivery date, the refund amount may be adjusted based on the time of cancellation and any costs incurred.
4. Refund Process
It is your responsibility to contact us at the earliest available time prior to the delivery time slot of your choosing to cancel any services booked, we must confirm in writing the cancellation of the booking, and will process the cancellation in accordance with our refund eligibility criteria and the associated fees.
The total process may take up to 7 business days, of which the issue of are fund may take 3-5 working days by our payment merchant to return back into your nominated account.
4.1 Requesting a Refund:
To initiate a refund request, please follow these steps:
Contact our customer support team at customers@skipbin.com within a reasonable time frame.
Provide your booking details, including the booking reference number and the reason for the refund request as well as any updated contact information
4.2 Refund Evaluation
Upon receiving your refund request and the necessary details, we will evaluate your request based on the circumstances and compliance with our policy and ACL guarantees.
4.3 Refund Options
If your refund request is approved,we will offer one of the following options:
Refund the payment back to the original payment method used for the booking or provide credit for future services if preferred.
5. Contact Us
If you have any questions or concerns about our refund policy, or if you need to discuss a potential refund, please contact our customer support team at customers@skipbin.com
6. Changes to the Policy
We reserve the right to modify this refund policy as needed.
Any changes will be updated on our website and will apply to bookings made after the policy update.
Last Modified: 23/08/2023
Australian Consumer Law: https://consumer.gov.au/australian-consumer-law
